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Contact supportEvery product is supplied exclusively for laboratory research by qualified professionals. Our products are not drugs, supplements, foods, or medical devices, and must not be administered to humans or animals. Placing an order confirms that you are acquiring materials for legitimate research purposes.
Each vial is labelled with a batch identifier. Enter that identifier into the documentation lookup to retrieve the record for your batch. Where a certificate has been uploaded you can view or download it directly. Where it has not, the record will say so rather than showing a placeholder document.
We publish only results that come from an actual document tied to a specific batch. If a batch has no uploaded certificate, the product page shows that documentation is pending instead of quoting a figure. We would rather show you a gap than a number we cannot evidence.
We currently ship within Canada. Orders over $150 CAD qualify for free standard shipping. International shipping is not offered at this time.
Orders are typically prepared for dispatch within 1–2 business days. You will receive tracking information by email once your parcel is collected by the carrier.
Products ship in discreet outer packaging with protective inner materials appropriate to the contents. Batch labelling remains intact and legible so items can be matched to their documentation on arrival.
Follow the storage information printed on the vial label and supplied with your batch documentation. Storage conditions vary by compound, so we publish them per product rather than giving blanket guidance.
Accepted payment methods are shown at checkout.
Because these are research materials, returns are limited to items that arrive damaged, incorrect, or not as described. Contact support within the window set out in the returns policy and we will arrange a resolution.
An account lets you track orders, re-order previous items, save addresses, and keep a wishlist. Guest checkout availability is shown at checkout.
Email support@pepsfuel.com or use the contact form. Support is available Monday to Friday, 9:00–17:00 ET.
Contact us with your requirements and we will respond with what we can supply and on what timeline.
Not answered here?
Ask us directly. Questions about a label, a batch, or a document reach someone who can open the record. Support is available Monday to Friday, 9:00–17:00 ET.