Returns & Refunds

These are research materials whose integrity depends on storage and handling we cannot verify once a parcel has left our control. For that reason we cannot resell returned stock, and returns are limited to specific circumstances set out below.

Where something is wrong with what we sent, we will put it right.

Incorrect item supplied — you received something other than what your order confirms.

Item damaged in transit — the vial or its packaging arrived compromised.

Item missing from a delivered order.

A batch whose published documentation does not match the label on the item you received.

Items that have been opened, reconstituted, decanted, repackaged, or relabelled.

Items stored outside the conditions stated on the product page.

Change of mind after dispatch, or ordering the wrong compound or strength.

Results that did not meet an expectation. Published documentation reports what was measured on the material tested; it is not a warranty of suitability for a particular research application.

[PLACEHOLDER: return window in days from delivery for damage, shortage, or incorrect-item claims.]

[PLACEHOLDER: separate window, if any, for documentation mismatches — these are often discovered later than physical faults.]

Write to support@pepsfuel.com with your order reference, the batch number printed on the label, a description of the problem, and photographs of the outer packaging, inner packaging, and the item.

Keep the packaging until the claim is resolved. Carriers frequently require it to assess a damage claim.

Do not return anything before we confirm the claim and give you a return reference. Unannounced returns cannot be processed.

Approved claims are resolved by replacement of the affected item or a refund of it, at your choice where stock allows.

[PLACEHOLDER: who pays return shipping for an approved claim, and whether a prepaid label is provided.]

[PLACEHOLDER: assessment turnaround — how long after receiving the claim a decision is issued.]

Refunds are issued to the original payment method. We cannot refund to a different card or account.

[PLACEHOLDER: refund processing time, and the note that the customer’s bank may take additional days to post it.]

[PLACEHOLDER: whether original shipping is refunded on a full-order refund, and how a free-shipping threshold is treated on a partial return.]

[PLACEHOLDER: cancellation window before dispatch, and whether any processing fee applies.]

Once an order has been dispatched it cannot be cancelled, and the sections above apply instead.

We may cancel an order before dispatch — for a stock discrepancy, a pricing error, a destination we cannot ship to, or an intended use that appears to fall outside laboratory research. Cancelled orders are refunded in full.