Shipping Policy

We ship to Canada only. Orders with a destination outside that list will be cancelled and refunded.

[PLACEHOLDER: confirm whether any provinces, territories, or remote postal codes are excluded or surcharged.]

Orders are prepared for dispatch within 1–2 business days of confirmation, on business days.

Our order desk operates Monday to Friday, 9:00–17:00 ET. Orders placed outside those hours are processed on the next business day.

[PLACEHOLDER: dispatch cut-off time, and the list of statutory holidays on which no dispatch occurs.]

Shipping is calculated at checkout from the destination and the contents of the order.

[PLACEHOLDER: carrier names and the service levels offered — do not name a carrier until an account is in place.]

[PLACEHOLDER: transit-time estimate per service level, phrased as a carrier estimate rather than a guarantee.]

Orders with a subtotal of 150 CAD or more qualify for free standard shipping.

The threshold is assessed on the product subtotal before taxes, and after any discount is applied. Returning part of an order that qualified may make the shipping charge payable.

Orders are shipped in plain outer packaging with no description of the contents on the outside. Inner labelling stays intact so items can be identified on arrival.

[PLACEHOLDER: cold-chain arrangements — whether ice packs or insulated mailers are used, for which products, and the transit window they are rated for. This must describe actual practice.]

Inspect your order on arrival and store items as directed on the product page.

[PLACEHOLDER: describe how tracking is provided once carrier integration exists. At the time of writing, order tracking is not connected and this section must not promise it.]

If an order arrives damaged, incomplete, or with compromised packaging, contact us with your order reference and photographs of the outer packaging, inner packaging, and affected items.

[PLACEHOLDER: reporting window for damage or shortage claims, in days from delivery.]

[PLACEHOLDER: how lost or undelivered parcels are handled, including the carrier investigation period that must elapse before a replacement or refund is issued.]

You are responsible for the accuracy of the delivery address. We cannot redirect a parcel once it has been handed to the carrier.

[PLACEHOLDER: policy on parcels returned as undeliverable or refused — whether the original shipping charge is refunded, and any restocking treatment.]

Domestic Canadian shipments carry no customs charges. Applicable sales tax is collected at checkout.

[PLACEHOLDER: remove or rewrite this section if shipping is ever extended beyond Canada. Cross-border shipment of research chemicals raises import-permit questions that require legal review first.]

Shipping questions can be sent to support@pepsfuel.com with your order reference.